Terms &
Conditions

In these Terms and Conditions, "Mystic Nights", "we", "us" and "our" refers to Mystic Nights Ghost Tours Ltd. "Guest" or "you" refers to any person who books, attends, or participates in a Mystic Nights event. "Event" refers to any ghost tour, walk, experience, or activity organised and operated by Mystic Nights. "Booking" refers to a confirmed reservation made through our website or any authorised booking channel. "Media Professional" means any person attending in a professional or semi-professional capacity as a journalist, reporter, editor, blogger, vlogger, podcaster, content creator, social media influencer, photographer, videographer, filmmaker, documentary maker, or representative of any print, broadcast, online, or social media outlet.

All bookings must be made in advance through our official website at mysticnights.co.uk. Walk-up bookings are not accepted under any circumstances.

Full payment is required at the time of booking. Prices are per person. By completing a booking you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

Bookings are confirmed by email. Please check your spam or junk folder if you do not receive a confirmation within 30 minutes of booking. It is your responsibility to ensure your confirmation email has been received.

Mystic Nights reserves the right to refuse or cancel any booking at its sole discretion, including where we have reasonable grounds to believe these terms have been or are likely to be breached.

Ticket prices are set at the time of booking and are non-transferable to other guests without prior written consent from Mystic Nights.

All bookings are non-refundable. By completing your booking you acknowledge and accept this policy.

If you wish to transfer your booking to a different date, please contact us at info@mysticnights.co.uk as soon as possible. Transfers are subject to availability and must be requested no later than 48 hours before the event. We cannot guarantee a transfer will be available.

Mystic Nights ghost tours operate in all weathers. Our events are outdoor experiences and guests must dress appropriately for the conditions. Events will not be cancelled solely due to rain, wind, or cold temperatures.

During January and February, events may occasionally be cancelled where bookings fall below the minimum number required to operate the tour safely, or where severe weather presents a genuine safety risk. Affected guests will be notified as early as possible and offered a full refund or a free transfer to an alternative date.

Mystic Nights reserves the right to cancel or reschedule any event due to extreme weather, safety concerns, venue access issues, or circumstances beyond our reasonable control. In such cases, a full refund or an alternative date will be offered. Mystic Nights accepts no liability for any additional costs incurred by guests, including travel or accommodation.

Where a refund is authorised and due, please allow up to 30 days for the amount to be returned to your original payment method. Processing times may vary depending on your bank or card provider.

You must not open a payment dispute, chargeback, or Section 75 claim with your bank or card provider within the 30-day refund processing period. Doing so before this period has elapsed may delay or complicate the refund and may be treated as a breach of these terms. If you have not received your refund after 30 days, you must contact us directly at info@mysticnights.co.uk before raising any dispute with your payment provider.

No refund will be issued where a guest arrives late and misses the tour departure, fails to attend without prior notice, or is refused entry or removed from an event in accordance with these terms.

Guests must arrive at the designated meeting point at least 10 to 15 minutes before the advertised tour start time. Late arrivals may not be admitted and no refund will be issued.

We operate a ticketless system. Guests must provide their full booking name on arrival. Mystic Nights accepts no responsibility where a guest is unable to verify their booking.

Mystic Nights reserves the right to refuse entry to or remove from an event any guest who is visibly intoxicated, under the influence of drugs, disruptive, threatening, abusive, or behaving in a manner that endangers themselves or others. No refund will be issued in such circumstances.

Guests must follow all reasonable instructions given by tour guides and Mystic Nights staff at all times. Failure to do so may result in removal from the event without refund.

Guests must not leave the group without first informing a tour guide. Mystic Nights accepts no liability for any guest who separates from the group without permission.

Photography and video recording for personal, non-commercial use is permitted unless otherwise stated at a specific venue or by the tour guide on the night. Recording must not interfere with the experience of other guests.

Guests must not trespass beyond any boundaries indicated by the tour guide. Mystic Nights accepts no liability for any injury, loss, or legal consequence arising from a guest entering an unauthorised area.

Any person attending a Mystic Nights event in the capacity of a Media Professional — as defined in Section 1 — must declare this to us in writing before completing their booking by emailing info@mysticnights.co.uk. This requirement applies regardless of whether the individual is attending in a personal capacity alongside their professional role.

This obligation exists to protect the privacy, safety, and experience of all other guests attending the event; to allow Mystic Nights to manage any associated reputational, legal, or commercial risk; to ensure that any coverage, content, or publication accurately and fairly represents the nature of our events and business; and to comply with our obligations to venue owners and third parties.

Failure to declare a media or press interest prior to booking constitutes a material breach of these Terms and Conditions. Mystic Nights reserves the right to refuse entry to, or remove from an event, any individual found to be attending in a media or press capacity without prior written disclosure. No refund will be issued in such circumstances, and Mystic Nights reserves the right to pursue any further remedies available to it.

This policy applies equally to all events, including but not limited to ghost tours, special events, Halloween events, charity events, and any other experience operated by Mystic Nights, regardless of whether the event is ticketed, free, or by invitation.

Any recording — whether audio, video, photographic, or otherwise — of guests, tour guides, staff, or any aspect of a Mystic Nights event for the purpose of publication, broadcast, or public distribution, without the express prior written consent of Mystic Nights Ghost Tours Ltd, is strictly prohibited. Such conduct may constitute a breach of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the tort of misuse of private information, and may engage the rights of other guests under Article 8 of the European Convention on Human Rights as retained in UK law. Mystic Nights reserves the right to pursue all available civil and legal remedies in such circumstances.

Where a Media Professional has been granted prior written approval to attend, they remain bound by all other terms in this agreement and may additionally be required to sign a separate media access agreement before attending. Approved coverage must be fair, accurate, and must not misrepresent Mystic Nights, its staff, its guides, or its guests.

Social media posts, reviews, and personal blog content shared by guests in a personal capacity are not subject to this clause, provided they do not include identifiable images or recordings of other guests without consent, and do not misrepresent the nature of the event.

Our ghost tours are intended for guests aged 16 and over. The content of our events may be disturbing, frightening, or distressing and is not suitable for young children.

Guests under the age of 18 must be accompanied by a responsible adult aged 18 or over at all times throughout the event.

Mystic Nights accepts no liability for distress, upset, or psychological impact caused to guests of any age arising from the content of the tour.

Tours may involve walking on uneven, cobbled, sloped, wet, or poorly lit surfaces. Guests must wear appropriate footwear. Mystic Nights accepts no liability for injury arising from a failure to dress appropriately.

Guests with mobility impairments, heart conditions, epilepsy, anxiety disorders, or any other physical or mental health condition that may be affected by the nature of the tour should consult their GP before attending and must inform Mystic Nights at the time of booking.

Our events may include sudden loud noises, darkness, atmospheric effects, and content designed to be frightening. Guests attend with full knowledge of this.

In the event of an emergency, guests must follow the instructions of the tour guide immediately and without question.

Guests attend entirely at their own risk. Mystic Nights accepts no responsibility for psychological distress, anxiety, or upset arising from the content or atmosphere of any event.

Mystic Nights Ghost Tours Ltd accepts no liability for loss, theft, or damage to personal property during any event.

Our total liability to any guest for any claim arising from a booking or event is limited to the price paid for that booking.

Mystic Nights accepts no liability for any indirect, consequential, or special loss, including but not limited to loss of enjoyment, travel costs, accommodation costs, or loss of earnings.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

All content on the Mystic Nights website and associated platforms, including but not limited to text, images, tour descriptions, branding, logos, and audio-visual content, is the intellectual property of Mystic Nights Ghost Tours Ltd and is protected by copyright and other applicable laws.

No content may be reproduced, distributed, published, or used for commercial purposes without the prior written permission of Mystic Nights Ghost Tours Ltd.

Any unauthorised use of our intellectual property may result in legal action.

Mystic Nights Ghost Tours Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data collected at the time of booking is used solely for the purposes of processing your reservation, sending booking-related communications, and fulfilling our legal obligations.

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with third-party service providers strictly where necessary to process your booking or comply with legal obligations.

By completing a booking, you consent to receiving booking-related communications from Mystic Nights. You may request access to, correction of, or deletion of your personal data at any time by contacting info@mysticnights.co.uk.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with a booking or event shall first be referred to Mystic Nights in writing at info@mysticnights.co.uk. We will endeavour to resolve all complaints within 14 days.

If a dispute cannot be resolved by agreement, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Mystic Nights reserves the right to update or amend these Terms and Conditions at any time without prior notice. The version published on our website at the time of your booking will be the version that applies to that booking.

Continued use of our website and services following any update constitutes your acceptance of the revised terms. We recommend reviewing these terms before each booking.